To start a Return or Exchange visit our - Customer Return & Exchange Portal
-Login with one-time passcode emailed to you
-Select the product & request exchange/ refund
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and returned with its original packaging. You’ll also need the order # for processing in our portal.
Exchanges & Returns are free to ship back, we will provide you with a shipping label
You can always contact us for any return or exchange question at gabelleous@gabelleous.com.
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, personal care goods (such as beauty products & make-up). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
